Align the comparison basis
Use the same period, platform and data type where possible, while disclosing differences in days, coverage or trading hours.
Read more than one KPI
Sales, orders, average basket, cancellations, downtime and ratings belong together. A sales leader may still lose value through cancellations or a weak basket.
Turn the gap into learning
Identify a transferable practice from the stronger branch, test it elsewhere and review the result in the next report.
